2023 Banc of California, N.A. I can pay all my bills from the app. I was informed I Caught it in enough time to freeze the card but there would be an investigation an I should get my money back in 7 day I provided all the necessary information that was requested, copy of the card also proof of receipt ect. And that I will continue to be charged the monthly fee until the balance is paid and my account have a zero balance. when 2 days before my phone bill wouldn't go threw? Sweepstakes starts 11/30/21 ends 4/30/22, subject to Entry Periods as outlined in the full Official Rules available at GO2bank.com/50KTax. Go2bank never gave my money back. And they are no help at all. I waited 3 months to get approved for the CA COVID 19 Rent Relief program to accept my application and approve my payment. Two other options are to go to GoBank.com or download the mobile app to start your account. Very fraudulent and deceitful practices. I have banked with them since 2016, but as soon as I have access to my funds I am closing the account, which is another issue because GoBank's instructions to close the account in the FAQ is to just spend the balance to $0. Groundwater wells in our service territories, Miles of sustainable pipeline in our service territories, Information for I got an email and no one bothered to give me update. The worst unethical company ever. Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. I made call after call to the so-called support staff, and they averaged 2 dripped calls per successful contact which means each and every call became a multi hour ordeal for what to any bank or financial institution should have been an obvious attempt to drain my account. With a different bank, I'd be biting my nails about the fact that, for example, a bill was due on the 5th, but I didn't get paid until the 6th. Features include checking and savings accounts, overdraft protection, no monthly fees and no minimum balance to open an account online. Well there's so many negative reviews I figured I'd put mine in. So again, please do not bank with GoBank!!!! Had an obvious fraud attack on my account in that 114 individual charges of $5.43 were posted in matter of several hours. Together with the bank charge of $ 8.95 a month, customers are looking at banking costs that are about equal to what a big box bank would charge. They told me I would have to wait for 7 to 10 days but could draw money off my account by going to Walmart with a code made through their phone app. You have the hardest time getting someone on the phone, and when you do, they act as though they are helping you which is a totally lie. Here are 8 tips for writing great reviews. NEED HELP!!! due to that I closed my Go2Bank account immediately because I can't be doing any type of banking with a company that can't even legitimately complete a transfer, especially not the very first deposit. We are pleased to have you as a customer and are committed to providing you with exceptional service that exceeds your expectations. Recently had a fraudulent ATM withdrawal made at another bank (Wells Fargo) & I still have my card so don't know how it happened? GoBank deserves a very negative 5 stars, and here's why. You can select the Contact Support option on this page. Every day or other day I'm always dealing with my card being locked! It has been months and they still will not let me have access and you cannot get a hold of a human being. Companies can ask for reviews via automatic invitations. | This may be inconvenient for consumers looking to do all their banking in one app. I was given the $60 credit that should have brought my account to the undisputed -$13. company's ranking on BestCompany.com is determined by the reviews of its consumers. Brooklyn, NY, Deb Hughes You can cashchecks from home, and Go2bank has a nationwide ATM network with no fees and cash-back options. Bought the pre paid card it the package says the card can be used immediately after purchase just activate the card on web or app. And the vault is awesome. ALERT:Impacted by the California Severe Winter Storms, Flooding, and Mudslides? To open an account, purchase a starter kit for $2.95 at a Walmart store, deposit $20 (the minimum opening deposit), and then follow the instructions in the kit to complete set up. When will my replacement GO2bank debit card arrive? Worst banking ever!! Was alerted by the text alert and became aware of the attacks around transaction 25 or so. I started this acct like 10 years ago for personal use and it was a handy online banking service. The resources below will answer most common questions, but if you cant find the solution youre looking for, we have live agents available to help. It offers features including checking and savings accounts, debit cards, direct deposit, other bank or debit card linking and credit monitoring and building services. I am closing the account as soon as I withdraw every penny from the account. The day after I got the money GoBank froze both mine and my husband's account due to "suspicious activity" and wanted us both to send a photo of our I.D. And the attitude was just insane..Yep Immediately locked my account. Lucho refused to unlock it. 8,566 satisfied customers I need to log in to my account. I recommend GoBank to all my friends and family to help them save money on fees and save headache when it comes to managing their account. Partner terms and conditions apply. DON'T DO IT! Neither GO2bank, Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Ingo Money, Q2 Software, Plaid, or any eGift Card merchants. Besides the direct deposit, good luck might be a requirement. Customers regularly complain about GoBank randomly closing accounts for unauthorized reasons, in addition to frequent reports of fraudulent use of GoBank debit cards. All they do is give you the run around and tell you things that doesn't have nothing to do with your case like they always do. Downside: More fees than usual for a neobank.. I filed a complaint with the Federal Reserve and during their investigation of my account not only did they find I did not owe the 4385.03 at all, but that Gobank OWED ME almost $2500 which gobank refused to pay and I ended up receiving it directly from the federal reserve instead about 6 months later. they denied me all the services just 3 days ago. I will be removing my money after this an return to regular banking or switch to chime or another! This has. Used Green dot for years. Absolutely GO2TRASH. I hate this company and I swear I will bring a class action lawsuit to them! Pittsburg, CA, Alyssa Mancuso How to Reach the Go2Bank Secured Credit Card Customer Service by Phone Call the Go2Bank customer service phone number at (855) 459-1334. If your GoBank debit card is lost or stolen, it could take up to four weeks to get a replacement. Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. Love it! Here I deposited $440 last Friday and within 20 minutes got burned on an Uber eats in San Francisco; I live in Arizona. Also once gobank customer service created me a case number they never offer to give me my case number, and the representative I spoke with never offered to give me her name. When i started paying Sprint with auto pay on my go bank card i no longer got this. Absolutely the worse bank Ive ever dealt with!! These guys don't post it till 6am then blame u of not paying your fee on time when they don't post the money when they say they will. Continue reading for pros and cons of this online bank, as well as GoBank reviews from real customers. She was rude and she didn't NOT do her job at all. If a company has a Visit Site and/or phone number next I made a mistake by putting this bank account onto my direct deposit but I close my bank account before my direct deposit went in and they still haven't returned my direct deposit to my employer and we're talking about days later. They suck as a company and they lie a lot. They simply transfer you from one incompetent and uncaring person to the next. Highly recommend it. Lake Arrowhead, CA, Jennifer McKinney Subject to certain terms and limitations. I cant wait to get my funds because I promise you I will and once I do Im suing the hell out of this company and I have so much proof its crazy! I have had a GREAT EXPERIENCE with them, almost 2 yearsuntil today! I was wary after reading all the reciews, however, I opened an account several months ago and have been very pleased. Atlanta, GA, Jeffrey Lockett impact a company's ranking on BestCompany.com, it does provide companies with access to review generation tools and So now I had to cancel my card. Please read upon on Chime and Varos before considering Go bank. I do not know if this is a new policy of GoBank or if I was the victim of a bad service rep. Bottom line -- I don't have time for either, so I'll find an alternative. Las Vegas, NV, StockGirl 7379 I complied and they said I failed, but could not tell me why. Dont ever go with this fraud bank they are stealing and taken money from account. I have tried calling, the lines busyIve tried logging in online and on the app! ANGRY. However, with GoBank, I'd get paid on 4th, giving me plenty of time to pay the bill online or in-person. Been banking for 1 1/2 years and never had a problem. They serve it's purpose. Brad Wright Speak to a live representative. After an hour or so of trying to get through their automated call system (which almost always tells me the information I have entered is incorrect) I finally got through to someone who barely spoke English. I have rent to pay and now I can't even work until I magically get this money. In the meantime, funds cannot be accessed and you may be charged a cancellation fee for the missing card. Again, everything about gobank is awesome, until you need help. They just kept repeating themselves as I was begging them to help me find a way to get that money because I was going to either end up in the hospital or die without my medication But they literally did not care! Contact Customer Support at (855) 459-1334 If you have a P.O. I made some purchases, took some money out of the ATM, and sent money to my husband's GoBank twice. 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